Customer Information

Account Number
Find your account number on your notice from the Backflow Compliance Office or in the upper right corner of your bill.

Service Address
This is the same as the Service Address listed on your water bill. It is based on the location of the water meter, which may have a different address than the building(s) or unit(s) served by the water service line.

Survey Date
The last date that the Backflow Compliance Office inspected the site.

Shut Off Due Date
The date on or after which water service may be shut off for non-compliance. Customers who fail to have required backflow preventers installed are subject to shut-off. A Shut off Due date is created when we deliver a Backflow Compliance Final Notice to the property.

Other

Service Line Type
Some properties with fire protection systems and/or private fire hydrants (painted red) may have a service line dedicated for this use. They are listed as "Fire only". All other service lines, including those that feed both domestic use and provide fire protection are classified as "Domestic or combined" service lines.

Important Dates

Installation Due
This is the date by which you must demonstrate to our office that your site complies with our requirements. Extensions will be considered for complex installations.

Plan Submittal Due
For complex installations requiring pre-approval by our office this is the date by which you must submit plans demonstrating how you will comply with our requirements.

Install Notice Issued
This is the date that the initial letter informing you that installation of a backflow preventer was required was mailed to the site (and billing address if different from the site address).

Final Notice Issued
This is the date that the Backflow Compliance Final Notice was delivered to the site and mailed to the billing address (if different from site address).

Device Information

Type
Standard device type. There are different types of devices required depending on the potential contaminant(s). RP, RPDA, DC, DCDA, and AG are types of backflow prevention assemblies/methods. LPS indicates a low pressure sustaining device on a booster pump.

Size
The nominal pipe diameter of the backflow prevention device.